Online AUC check portal

BMW Group retailers carry out a comprehensive 126 point audits across their Approved Used stock and need to record each successful completion of physical checks on their vehicles. The vulnerability of paper or digital files stored locally without a unified system posed a significant risk of loss, especially when managing operations across 260 retailers nationwide. Recognising the annual completion of thousands of Approved Used Vehicle forms, a solution was required that enabled quick access to these forms during customer engagements and for auditing purposes. The solution would not only need to mitigate the risk of lost data but also streamline the process, understanding how digital devices would fit into the day to day workflows of BMW Group mechanics and their environmental factors. We also needed to appreciate how checks would be carried out in a logical order, understanding user pain points and areas of friction in the user interface whilst providing a unified secure platform for monitoring and accessing forms efficiently across all retailers.